Tuesday, October 22 - 23, 2019
8:30 AM - 5:00 PM AESTWhere
The Balcony Level
Cockle Bay Wharf
Sydney NSW 2000 AustraliaDescription
Connecting You to What's Next in CX
Customers now expect a certain level of experience as they move throughout their day: Fast, frictionless, personalised. Companies are no longer just competing with their competitors, but with the likes of Uber and Amazon, to deliver brilliant customer experiences.
Boasting Australia’s largest ever line up of C-suite customer executives, Chief Customer Officer Sydney is back for 2019 taking you through the strategic roadmap for the new age of customer experience.
The key questions for this year include:
- How do you emotionally connect with customers in a highly digitised world?
- How does your customer strategy fully integrate with the rest of the organisation
- How do you reach the next level of brand loyalty and love?
2019 Key Themes:
- Frictionless customer centricity
- Hyper-personalisation- Digital CX
- Data and Insight
- Employee Experience
We hope you can join Australia’s leading minds in customer experience on how to deliver happiness to tomorrow’s customer.CXPA members receive a 20% discount. Please use code: CXPA20
For more information and to register, please click here.
Kye Ling Gan
P: 612 8916 6161