Lexington KY Network: Customer What? Part 4 Safeguarding Momentum

Lexington KY Network: Customer What? Part 4 Safeguarding Momentum

Event Image
When:  Dec 1, 2021 from 12:00 PM to 01:00 PM (ET)
Associated with  Lexington CXPA Network

The Book: We will use Ian Golding’s “Customer What?” to guide our 2021 discussions  around application of CX best practices. 

Dec 1 Meeting Prep .. for those with the book please read chapters 11 and 12 of 'Customer What?'

Sustaining: Safeguarding Momentum

  • Ch 11 & 12 146-165   Governance and reward, writing your story

note: you can still attend / join discussion even if you do not have the book

Contact

Download to Your Calendar Outlook Google