Workshop title: Customer Service Excellence
The Essentials:
- Online delivery by Daniel Ord, a CXPA Recognized Training Provider and 30 year industry veteran in CX, EX, Contact Centers & Customer Service
- A one day workshop split into 2 online sessions of 4 hours each
Recommended audience:
Frontline Team Members who interact with Customers across any channel or environment. Team Leaders, Team Managers, Quality Assurance & Customer Experience professionals.
Workshop overview:
Our Customer Service Excellence training course is our flagship Customer Service course for Frontline Team Members in Contact Centres & Face to Face Environments. Because while it’s easy to pass off great service skills as ‘common sense’ – Customer Service professionals know there is an art & science to having great customer conversations.
And there’s a reason this program and variations of it have been our single most popular frontline training course for 20 years around the world.
No scripts, we teach our proprietary techniques, patterns and ideas around serving customers better that will empower your agents to deliver outstanding customer experiences call after call.
And as with all our courses, you’ll have fun doing it! Lots of stories, techniques, role plays and more will make sure the learnings come to life and are easily put into practice.
With 8 hours of live facilitated training (delivered over 2 x 4-hour sessions) this course is designed to super-charge the customer service skills of any employee who handles customers over a phone channel.