CXPA Sponsored Webinar by Confirmit: What Are Your Filthiest CX Habits? And How Can You Break Them?

CXPA Sponsored Webinar by Confirmit: What Are Your Filthiest CX Habits? And How Can You Break Them?

When:  Feb 7, 2019 from 02:00 PM to 03:00 PM (ET)

When
February 7, 2019
2:00 PM - 3:00 PM EST

Where
Online

What Are Your Filthiest CX Habits? And How Can You Break Them?

What are your worst habits? Biting your fingernails? Swearing? Expecting everyone in the business to care as much about Net Promoter Score as you do? 

Confirmit surveyed 700 customer experience professionals and we’ve crunched the numbers to reveal the five habits that underpin the most successful programs. 

Join Shelly Chandler, VP, Customer Experience Consulting at Confirmit as she reveals the habits you need to adopt to get your program to fly. She’ll explain:

  • The importance of setting clear goals (expect to hear the phrase “show me the money!”)
  • Why tangible action is better than chasing the metrics
  • How to get everyone behind your program to drive a customer-centric culture
  • Why the phrase “what’s next?” should never be far from your lips in 2019
Sixty-seven percent of CX professionals we surveyed don’t believe their programs are driving innovation. Register for this webinar today to make sure you’re not one of them.

 
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Shelly Chandler
Vice President, Customer Experience Consulting
Confirmit

Shelly is a seasoned customer experience professional with more than 25 years’ experience leading and managing programs to enhance the customer experience in across multiple industries. Shelly currently leads the Customer Experience Consulting group for Confirmit’s Americas organization. Shelly’s team’s mission is to help Confirmit prospects and customers to grow their CX programs to maturity, enabling transformational change that optimizes customer and employee experience. Shelly is actively involved in building out team capabilities, products and services to not only support the company’s technology, but also to enlarge the view of CX internally while providing thought leadership externally.

As a principal consultant in the CX space, Shelly has managed large global and domestic accounts, directing and contributing to customer experience strategy, governance, brand activities, journey mapping, experience design, customer insights, metrics and training.

Prior to her work in consulting, Shelly held positions with three top U.S. banks, Wells Fargo, Wachovia, and PNC, developing customer experience programs in technology and retail divisions. This included the design and deployment of customer experience strategy incorporating customer loyalty programs, quantitative and qualitative research, Voice of the Customer feedback programs, cross-channel initiatives and process improvement programs built upon gaps in the customer journey.

Before focusing on customer experience exclusively, Shelly worked in marketing and product development/management, introducing several product and service innovations for retail and corporate clients.

Shelly is originally from Ohio, and earned an undergraduate degree in communications and a master’s degree in business and organizational leadership.

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