CX NXT - Customer Experience Summit, Berlin

SUMMIT OVERVIEW

The customer experience (CX) landscape in 2024 is a perfect storm of opportunities and challenges. While outdated business practices create friction and a shaky economy that adds pressure, the rise of generative AI presents exciting opportunities but also requires careful integration. Europe is uniquely positioned to excel in CX. The EU’s pioneering AI Act sets a groundbreaking precedent. This framework can transform Europe’s AI landscape and establish a global standard for responsible CX.

At the heart of the CX NXT Summit lies a bold ambition – to showcase how the dynamic interplay of technology, strategy, and culture can elevate the customer experience to new heights. Welcoming over 150 CX leaders and practitioners, this summit promises to be a transformative journey, where the future of customer experience takes centre stage.

Driven by expert CX speakers, the summit will deliver power-packed conference sessions that delve deep into the evolving landscape.

WHAT TO EXPECT

• 150+ Decision makers
• 30+ Speakers
• 10+ Hyper-focused CX topics

REGISTER

https://cxmtoday.com/events/cx-nxt-customer-experience-summit-berlin/#register-26858