Global CX Day 2021 - Finland Network

Global CX Day 2021 - Finland Network

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When:  Oct 5, 2021 from 06:00 AM to 01:30 PM (ET)

CREATIVITY. How do you become your best self in the EXPERIENCE ECONOMY?

Join us LIVE at the internationally organized Global CX Day 2021 event, where you can hear interesting speakers, learn CX best practices, and network with other CX professionals across the world! Ask CX specialists questions and get the answers on the spot! This event is organized together by several CXPA local networks.

Admission is FREE for CXPA members and everyone else interested in Customer Experience. Seats are limited for the live talks of the event, so make sure you get your seat by registering NOW!

The Global CX Day 2021 event theme is "CREATIVITY. How do you become your best self in the EXPERIENCE ECONOMY?" We will hear how different organisations are facing future challenges and possibilities in creating and offering customer experiences. On our lineup we have already the following amazing keynote speakers & fireside chats (and tens of more talks on country tracks and as pre-recordings!):

  • Abdulaziz Alshamsan, Executive Director General Customer Experience, Ministry of Human Resources and Social Development at Kingdom of Saudi Arabia
  • Michela Cocco, Global CX & Innovation Manager, Nespresso
  • Alec Dalton, 30 under 30 Hospitality Leader & Senior Manager of Global Quality at Marriott International
  • Jenn Lim, CEO and Cofounder, Delivering Happiness
  • Joe Pine, Speaker, Management Advisor & Author

The event will be hosted by Ian Golding, Global CX Specialist, Customer Experience Consultancy and Sirte Pihlaja, Head of Team, CXPA Finland & CEO, Trained LEGO® Serious Play® Facilitator from Shirute.

The event talks will be mostly in English, so you can choose based on your interest to follow also other country tracks, in addition to the Global track and your own country track. And you can also find many more interesting talks among the pre-recordings!

We will have breaks for free-format networking, or you can join facilitated group discussions at the virtual tables in the networking lounge. During the inspiring speed dating sessions, you can have quick 5-minute chats with your peers suggested to you by Artificial Intelligence.

Hope we will see you at the event!


Sirte Pihlaja
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