CXPA Sponsored Webinar by CallMiner: How Customer Interaction Technologies Support Optimal CX...

When
Thursday, May 21, 2020
2:00 PM - 3:00 PM ET

Where
Online

How Customer Interaction Technologies Support Optimal CX Response to Crises
Coronavirus has seismically shocked the CX world with uncertainty and fear that is fundamentally changing how customers perceive and engage with organizations, in many cases with new work at home contact center agents.  Satisfaction and loyalty drivers are now influenced by more rapidly changing events, emotional repercussions and the unexpected.

Join Steve Chirokas, Director of Product Marketing of CallMiner as he overviews how organizations can leverage CX Insight Technologies and best practices to dynamically provide meaningful, actionable insights in times of both crisis and business normalcy to achieve improved customer experiences.

In this webinar, you will learn: 

• How feedback from every contact center conversation delivers a persistent pulse of CX
• How to measure pandemic impact from the voice of your customer
• How your frontline shapes your brand with COVID and work@home challenges
• How speech analytics + survey response correlates the “actual” with the “remembered”
• How ease, effectiveness and emotional evidence compels action 

Steve Chirokas
Director of Product and Channel Marketing
CallMiner

Steve Chirokas is Director of Product and Channel Marketing for CallMiner. Steve is responsible for thought leadership, sales enablement and partner marketing for CallMiner’s customer interaction solutions. He has provided customer experience and contact center marketing leadership at organizations delivering CX Platform, Cloud Contact Center and IVR solutions. Steve is also a Forrester Certified CX Champion.