Join our virtual CX Knowledge Exchange “Morning Power-Up” this month:
- When: Tuesday, May 11th from 7am to 8am EST (Zoom link details are below)
- Topic: Digital CX – Doubling Down on Self-Service
Join us for this month’s discussion focused on Digital CX Trend to “Double Down on Self-Service”. As Customers are becoming increasingly more resourceful, and they want brands to respect this as they figure out ways to serve them better.
Ashley Kimler of CopyNoise explains: “Customer service channels have been overwhelmed to the point that consumers are starting to expect waits. But, because of the experience provided by companies like Amazon, customers know that they don’t have to wait for a representative to initiate returns, refunds, or to have their questions answered.” If customers don’t want to wait around for a brand to help them, they will seek a fix to their problem independently. Brands that make it easier for them to do this will reap the benefits.
What does this mean for CX? How does your organization help enable your Customers?
During this conversation, we’ll discuss this topic.
Join Zoom Meeting
Meeting ID: 872 3377 3570
One tap mobile: +19292056099,,87233773570#,,,,*699775# US (New York)
Find your local number: https://us02web.zoom.us/u/kt3Ujt7mv
Hope see you soon… until then, let’s stay connected!
CXPA, Atlanta Network Lead