As organizations strive to make every step count and every dollar go further, join us as we explore utilizing AI to create differentiated, omnichannel customer experiences and unleash productivity from employees. Our speakers will be sharing insights you can use to prepare your business for the continuing AI revolution as you analyze the wants and needs of your customers and employees.
This complimentary event will allow you to hear success stories from leading organizations, network with your peers, and engage with industry thought leaders.
We will have complimentary valet and Uber vouchers for the event.
Join this event to hear
- How organizations are currently using and planning to use generative AI to support their XM efforts
- The psychology behind AI adoption and rejection, how to get it right and how doing so can elevate the employee experience and your bottom line
- The path to building a CX program that’s fit for the future, by listening at scale and turning those insights into valuable business results
Agenda
2:30 – 3:00 PM // Registration and Check-In
3:00 – 3:30 PM // What Will Generative AI Mean for Your XM Efforts
With Isabelle Zdatny – Head of Thought Leadership @ Qualtrics Institute
3:30 – 4:00 PM // What's The Future of Customer Experience
With Brandon Hanson – Global Head of Contact Center and CX GTM @ Qualtrics
4:00 – 4:30 PM // Leveraging AI to Support, Not Replace, Your Workforce
With Matt Evans – Head of EX Product Science @ Qualtrics
4:30 – 5:00 PM // Customer Spotlight
5:00 – 6:00 PM // Networking Happy Hour
Featuring
Isabelle Zdatny, XMP, CCXP
Head of Thought Leadership // Qualtrics XM Institute
Brandon Hanson
Global Head of Contact Center and CX GTM // Qualtrics
Matt Evans
Head of EX Product Science // Qualtrics