Creating Digital Experiences that Build Trust

Creating Digital Experiences that Build Trust

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When:  Aug 18, 2021 from 12:00 PM to 01:00 PM (ET)
Associated with  Boston CXPA Network
Join us for an engaging discussion about the pillars of trust in digital experiences.  Design and deliver experiences that create trust.

As the global pandemic has accelerated a shift to digital engagement, it becomes more important to build trusted relationships through digital channels. However, developing trust is not the result of pulling on a simple lever, but a complex relationship that needs to be examined at a more detailed level. In this session, we break down the pillars of trust into factors that can be more readily addressed through strategic investment and digital interventions that can be applied to your thinking around digital customer experience.

About Toshi
Toshiharu (Toshi) Mogi,Ph.D.

AVP Innovation Strategy, Financial Services at Frog Design

Dr. Toshiharu (Toshi) Mogi leads the Financial Services practice at Frog as AVP of Innovation and Strategy. In this role, Toshi helps Financial Services firms respond to rapidly changing business dynamics by leveraging human factors and technology enabled innovation to transform their strategies, products, services, customer experiences and operations. With over 25 years of experience in management consulting, private equity, and technology, Toshi has helped develop and execute global strategies extensively with financial services clients. Prior to joining Frog, Toshi held positions at Cisco Systems, Wipro Technologies, McKinsey & Company, Hewlett-Packard, and AT&T Bell Labs. He has counseled senior executives at major global companies on strategic, technology, and operations issues, and has also worked across industries outside of financial services, including manufacturing, communications, retail, advanced semiconductors, and electronics.


Event Agenda: 

Presentation: 40 Min - Toshi Mogi, AVP Innovation Strategy, Frog Design

Q&A: 15 Min

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