CXPA Sponsored Webinar by Intouch Insight: How to Select a CX Platform for Maximum Impact

When
June 5, 2018
2:00 PM - 3:00 PM EST

Where
Online

How to Select a CX Platform for Maximum Impact

Join Intouch Insight and Heart of the Customer’s Jim Tincher to discover how the right technology can kick your CX program into high gear.

Attendees will learn: 
• How to map data to specific touch points in the customer journey 
• How to consider the six competencies of CX when designing a CEM program 
• How to track the impact of CX improvement activities on business KPIs 
• How to use CX action campaigns to mobilize employees and close the loop 
• And much more… 

As an added bonus, all attendees will receive a complimentary copy of the whitepaper “Designing a World-Class CX Approach: Creating Your Customer Experience Approach for Maximum Impact”, authored by Jim Tincher.

 
Erik Germain
Solutions Consultant
Intouch Insight

Jim Tincher
Mapper-In-Chief
Heart of the Customer