Omaha / Lincoln CXPA: Let's Talk About Journey Mapping

Let's Talk Journey Maps!

Guest Presenter: Jeannie Walters
CEO and Founder of Experience Investigators

Join us for an interactive conversation about journey mapping do's and don'ts! Journey maps aren't about the maps, they're about the mapping!

We'll discuss:

• Why understanding customers is harder than we think, and what to do about it
• When to go big and when to stay focused
• How mapping can improve empathy, compassion and understanding throughout the organization

This will be an interactive, fast-paced session followed by Q&A with Jeannie, so bring your energy and your questions!