Whether you have a large team dedicated to CX or you are your own one-person CX department, you need others involved to accomplish your objectives. Join guest host Steve Walker as he welcomes Erica Moulton, Senior Director of Customer Experience, NetApp, Denny Sponsel, CEO and owner, RJE Business Interiors, and Troy Powell, Ph.D., Vice President of Advisory Services, Walker, to discuss various structures and dynamics that influence the effectiveness of CX teams, with key focus on the ingredients for success, regardless of your organization’s size.