CXPA RTP Course: Ian Golding's CX Framework

CXPA RTP Course: Ian Golding's CX Framework

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Starts:  Apr 12, 2021 8:30 AM (GMT)
Ends:  Apr 13, 2021 4:30 PM (GMT)
Ian Golding is a world-renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises, and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence, and credibility in the subject within your organisation.

Topics include:

  • All core CX competencies, including CX Strategy and brand proposition,
  • The role of employees in delivering the strategy
  • Customer journey mapping
  • CX measurement (VOC, VOE and VOP)
  • CX improvement and CX culture


Online Instructions:
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Danilo Kusmuk
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