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CXPA RTP Course: Ian Golding's CX Framework
CXPA RTP Course: Ian Golding's CX Framework
Starts:
Apr 12, 2021 08:30 AM (UTC)
Ends:
Apr 13, 2021 04:30 PM (UTC)
Associated with
CXPA Recognized Training Providers
Ian Golding is a world-renowned Customer Experience Specialist, all graduates of the course will be given case studies, exercises, and stories that bring to life the skills needed to succeed as a CX professional. You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence, and credibility in the subject within your organisation.
Topics include:
All core CX competencies, including CX Strategy and brand proposition,
The role of employees in delivering the strategy
Customer journey mapping
CX measurement (VOC, VOE and VOP)
CX improvement and CX culture
More information
Location
Online Instructions:
Url:
http://cxm.co.uk/masterclass/
Login:
Delivered once registered!
Contact
Danilo Kusmuk
+442086386491
danilo@cxm.co.uk
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