The CXPA Boston Network is evolving CX Day into CX Month with The Power of Storytelling by leveraging the insights of three of the world’s foremost CX experts, each of whom will share different aspects of this critically important topic.
Cinny Little, Principal Analyst at Forrester, will address how storytelling can become your most important data-to-insights activator. Cinny will share practical advice on techniques for insights storytelling that incorporates both logic and emotion, including a speed-through version to prepare you for those chance encounters with executives and decision-makers.
Bruce Temkin kicks off The Power of Storytelling series on CX Day (10/6 ) which continues on 10/13 with Simon Fraser from InMoment and concludes on 10/20 with Cinny Little from Forrester Research. Each will tackle a different key element of storytelling and share how it helps elevate the impact of the narrative.
If you have any questions, please contact Tim.Ozirsky@kronos.com.