CXPA RTP Acceleration Strategy Inc: 11 Week CX Leadership & Implementation Program

CXPA RTP Acceleration Strategy Inc: 11 Week CX Leadership & Implementation Program

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When:  May 11, 2021 from 1:30 PM to 4:00 PM (ET)
Tuesday, 11 May, 2020 
1:30pm - 4:00pm
Wednesday, 12 May, 2020
6:30pm - 9:00pm

The program will start in May and run until the last week of August 2021

Online ~ Zoom


Experience management requires proper discipline to ensure the longevity, success and proper ROI of a program. Our CX Leadership & Implementation program provides the foundation & framework for companies to launch an effective CX program in just 11 weeks.

Acceleration Academy is Canada's only CXPA-recognized training program.

Our unique online interactive course has been designed around the CXPA certification best practices with practical application derived from real-life cases.

CXPA members are eligible for a discount. Plus, if you're a CCXP, you'll earn 27 CRCs to keep your designation active.

The Summer 2021 program will be spread over 16 weeks to accommodate the summer holidays!

Going beyond theory, we will explore in-depth key elements of CX such as;

  • Customer Journey mapping workshop
  • Exploration of CX dashboard design and development
  • Role-Playing to understand Closed Loop CX
  • Step by step methodology on how to calculate the ROI of your CX program
  • Providing you with a structured framework for your CX implementation & improvement plan to get you started with confidence
  • An opportunity to interact with like-minded individuals in an engaging online environment

For more information on the program curriculum visit our Acceleration Academy website or click here to watch this short video.

Please contact Anne-Marie van Wyk for all other inquires or to reserve your spot, we look forward to helping you on your CX journey.​

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