Tuesday, 11 May, 2020
1:30pm - 4:00pmor
Wednesday, 12 May, 2020
6:30pm - 9:00pm
The program will start in May and run until the last week of August 2021Where:
Online ~ ZoomDescription:
Experience management requires proper discipline to ensure the longevity, success and proper ROI of a program. Our CX Leadership & Implementation program provides the foundation & framework for companies to launch an effective CX program in just 11 weeks.
Acceleration Academy is Canada's only CXPA-recognized training program.
Our unique online interactive course has been designed around the CXPA certification best practices with practical application derived from real-life cases.
CXPA members are eligible for a discount. Plus, if you're a CCXP, you'll earn 27 CRCs to keep your designation active.
The Summer 2021 program will be spread over 16 weeks to accommodate the summer holidays!
Going beyond theory, we will explore in-depth key elements of CX such as;
- Customer Journey mapping workshop
- Exploration of CX dashboard design and development
- Role-Playing to understand Closed Loop CX
- Step by step methodology on how to calculate the ROI of your CX program
- Providing you with a structured framework for your CX implementation & improvement plan to get you started with confidence
- An opportunity to interact with like-minded individuals in an engaging online environment
For more information on the program curriculum visit our Acceleration Academy
website or click here
to watch this short video.
Please contact Anne-Marie van Wyk
for all other inquires or to reserve your spot, we look forward to helping you on your CX journey.Final Link