Boston CXPA May Coffee Chat: Is Your CX Powered by Data?

Boston CXPA May Coffee Chat: Is Your CX Powered by Data?

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When:  May 12, 2021 from 8:00 AM to 9:00 AM (ET)
Associated with  Boston CXPA Network

Data can seem cold, impersonal and disconnected from your customer, but it doesn’t have to be. Viewing your data and metrics through a customer lens will help bring it to life, drive insights, and make it more meaningful and actionable. We all know that data is critical to helping us make informed decisions and inspiring change that is in the best interest of our customers. But what is the right data to use? And how do we make the best use of the data that we have?

Join us for an open and informal conversation about leveraging data and analytics to improve the customer experience. Our promise is that you’ll walk away with ideas that you can act on immediately!
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