Confirmit: 3rd Annual B2B Summit

Confirmit: 3rd Annual B2B Summit

When:  Jun 7, 2018 from 12:00 PM to 05:30 PM (ET)
When
June 7, 2018
12:00 PM - 5:30 PM EST

Where
The Langham New York Hotel
400 Fifth Avenue
New York, NY 10018

Description
Organizations are recognizing that to truly manage risk they need to engage the individuals who are closest to the frontline, including Account Managers and Client Success teams. CX has a significant role to play in providing these key team members with the insights they need to identify and manage risk and to monitor the action that is being taken and the impact it is having on business results.

At this event you will hear from Forrester analysts, Faith Adams and Eric Brown, Timothy Keiningham, PhD and Author of The Wallet Allocation Rule: Winning the Battle for Share and your CX peers, who will share their ideas to help you manage organization-wide risk and empower each employee to take responsibility for the actions they take to improve the customer experience and implement change to impact the bottom line.

Following the Summit, you’ll have the chance to share ideas and network during our cocktail reception. The half-day event is appropriate both for companies with tenured VoC programs already in place and others which are still determining how and where to get started.

Schedule

12:00 PM - 5:30 PM EST - Presentations 
Followed by Networking Reception

Location

The Langham New York Hotel
400 Fifth Avenue
New York, NY 10018
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