Consistency is positive, but repetition is a bad word. Most of us have lost the diversity and difference that used to characterise our working weeks, our networks are shrinking and we are facing unprecedented physical and mental health challenges. We can’t look after our customers unless we look after ourselves.
This webinar aims to refresh our thinking in the run up to Christmas and introduce some positive energy to enable us all as CX professionals to plan for 2021 in a positive frame of mind. We will look at tips and ideas for how to plan to win in 2021 and reboot our energy and passion for CX from 3 different expert perspectives:
- Boosting PERFORMANCE: Ben Fennell, CEO of The Growth House, talks about productivity with a view of the big issues, looking after ourselves and our employees
- Rebooting ENERGY: Christine Armstrong, author and leadership consultant, talks about releasing energy and positivity to recharge your 2021 - some tools to help you
- Encouraging BEHAVIOUR: Rory Sutherland, Vice Chairman of Ogilvy London and co-founder of a Ogilvy Change, a behavioural science practice, gives you some tips to ‘nudge’ your employees and stakeholders to deliver an excellent customer experience, and your customers to engage with you