Join us on July 29th from 1:00 to 2:00 for CXPA Toronto's next event. Coffee Chats are intimate discussions and networking events on timely and relevant subjects. And they are exclusively for CXPA members.
Wally will share his thoughts and facilitate a discussion on driving tangible ROI through the alignment of Customer Experience and Customer Success teams.
There will be Zoom Breakout Rooms – which means more meaningful conversation, on-point learning, and forging stronger ties with your community of local CX practitioners and experts.
About our host:
Wally Thiessen is Senior Manager, Customer Success for SAS Institute (Canada) Inc.
He manages a team of Customer Success (CS) professionals at SAS Canada that have achieved NPS scores 49% higher for CS supported accounts than non-supported accounts. This has been accomplished through programs designed to actively engage SAS’ key customers.
With over 30 years in the IT industry, he’s managed and often developed programs in Customer Marketing, Academic Development and Sales.