CXPA Webinar Presented by Zendesk: Step Up Your Self-Service: 3 Tips to Keep Your CX Agile and...

CXPA Webinar Presented by Zendesk: Step Up Your Self-Service: 3 Tips to Keep Your CX Agile and...

When:  Aug 18, 2020 from 2:00 PM to 3:00 PM (ET)
When
Tuesday, August 18, 2020
2:00 PM - 3:00 PM ET

Where
Online

Step Up Your Self-Service: 3 Tips to Keep Your CX Agile and Impactful
With most customers attempting to resolve problems on their own before reaching out to support teams, it’s no surprise that self-service is no longer a nice-to-have. Yet creating self-service that keeps up with ever-changing customer preferences and dynamic and complex business needs can seem daunting. It shouldn’t be. In this session we’ll dive into why and how to create self-service that is seamless for customers, getting your team involved with knowledge and leveraging data to drive modern and agile experiences.


FC_Headshot.jpgFernanda Chouza
Head of Self-Service Product Marketing
Zendesk

Fernanda Chouza is Head of Self-Service Product Marketing for Zendesk Guide. Her team focuses on helping businesses adopt better knowledge management practices to create the best self-service experiences for their customers and agents.

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