Chicago Network: EX and CX at Work: Best Practices for Returning to the Workplace

Chicago Network: EX and CX at Work: Best Practices for Returning to the Workplace

When:  Jul 8, 2020 from 5:00 PM to 6:00 PM (CT)
Wednesday, July 8, 2020
5:00 PM - 6:00 PM



With Illinois, and many other states, issuing phased plans to reopen businesses, now is a good time to make a safe plan to return to work. Even with sheltering-in-place restrictions being lifted, do employees and customers feel comfortable returning to the workplace and reopened businesses? Our panel will discuss the EX and CX best practices that should be considered when planning to return to the workplace.


  • Improving digital journeys to meet evolving customer needs
  • Considerations when preparing the physical workplace
  • Prioritizing employee and customer health considerations
  • Increasing education and awareness of safety practices
  • Communicating new protocols and providing a channel for employee and customer questions and feedback
  • Leveraging journey knowledge to provide support where customers and employees need it most

Our panelists

  • Suzanne Mehta, Chief Experience Officer, Cushman & Wakefield
  • Jim Tincher, CCXP, Founder and Mapper-in-Chief, Heart of the Customer
  • Jennifer Jensen, Director of Digital Customer Experience, Federal Signal Corporation

Our moderator

  • David Whited, Director of CX Practice, Highland Solutions


5 pm: Introductions and ice breaker

5:10 pm: Panel discussion

5:45 pm: Q&A

Webinar access

Meeting URL and password will be sent to confirmed attendees

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