WhenSeptember 10, 20192:00 PM - 3:00 PM ESTWhereOnlineEvolution or Revolution? The Journey to CX Rock StardomYou’re collecting customer feedback. Great. You’re combining it with other business data. Better still. You’re using the insights you create to drive decisions? Fabulous. Your work here is done.Except, it’s not, is it?When it comes to CX, you need to think big. And that means moving towards a vision of what you want to achieve. Not just in CX, but as a company. Join Confirmit’s Claire Sporton, SVP CX Innovation as she help you identify your next steps. Do you need to evolve at a steady pace? Or is it time to start a CX revolution? Learn how you can become a CX rock star – driving change across your organisation.
Claire SportonSenior Vice President, Customer Experience InnovationConfirmitClaire Sporton is Senior Vice President, CX Innovation at Confirmit. Claire has a passion for building truly customer-centric cultures that inspire change and deliver measurable business improvement. In her role, she focuses on driving forward the discipline of CX Management and ensuring that Confirmit provides the technology and expertise that organisations need to empower and inspire everyone across the organisation to do the right thing. Claire was a winner of the 2018 CX Impact Award, a prestigious award issued on CX Day by the CXPA.With a background in Psychology and Systemic Management, Claire has over 20 years’ experience as a consultant and CX practitioner, leading companies to empower everyone to be accountable for improvement, motivate individuals to work differently and predict and monitor real business impact.