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How can CX professionals build and encourage trust with their customers? Smart Communications surveyed business leaders and consumers from around the globe to find out what builds trust--and what breaks it. Join CXPA's Gabe Smith, CCXP, as he welcomes Smart Communications' Karen Oakland, John Zimmerer, and Ruth Fisk as they unveil the results of their benchmark report on customer communications, and share some practical steps you can take to meet your customers' expectations.