CallMiner: Lifting Contact Centre Morale and Elevating Customer Outcomes

CallMiner: Lifting Contact Centre Morale and Elevating Customer Outcomes

When:  Jun 11, 2020 from 9:00 AM to 10:00 AM (ET)
Now more than ever, happy employees make happy customers. It's an old cliché, but it's a cliché for a reason.

Times are tough and contact center operations have been taking the brunt of it. Leaders are challenged to find a balance between the needs and happiness of their remote based employees whilst continuing to elevate customer outcomes.

In this webinar, we teamed up with Call Centre Helper to show you what contact centres are doing to lift morale amongst their home working teams to ensure positive customer outcomes  - with everything from simple tips to sophisticated strategies to galvanize your workforce.

Topics covered include:
  • Understanding root cause of employee behaviour
  • Ideas to enhance employee morale & engagement
  • The role of technology in a home working environment
  • Linking employee attitude & customer experience
  • Establishing the new work from home baseline
  • The keys to remote coaching success     

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