WhenTuesday October 1, 2019
8:30 AM - 6:30 PM
WhereAnkura's "the engine"
2963 Sidco Dr
Nashville, TN 37204
Cost$200 USD
Description
The CXPA Nashville Network invites you to join us for a special day on Tuesday, October 1st as we celebrate 2019 CX Day. Presented by Ankura and Qualtrics, this memorable 1 day event will feature a service excellence workshop conducted by The Ritz-Carlton Leadership Center.
Thank you to our sponsors for making this possible!
AGENDA
8:30-9:30: Breakfast and Networking
9:30-10:30: Keynote speaker: Jeff Toister (author: "The Service Culture Handbook")
10:30-10:45: Break
10:45-11:45: XM - The Future of Experience Management
12:00-12:45: Lunch and Networking
1:00-2:00 Hosted Roundtable Discussions
Topics (tentative--subject to change): Patient Experience, Employee Experience, Voice of Customer Innovation, ROI of Customer Experience, Customer Experience Metrics, Customer Experience and Digital Transformation, Customer Experience Strategy
2:00-5:00: The Ritz-Carlton Leadership Center Workshop on Service Excellence
5:00-6:30 After Party Networking event
Location:
Ankura's "the engine"
2963 Sidco Drive
Nashville, TN
GIVEN THE NATURE OF THIS EVENT, SPACE IS LIMITED AND WILL FILL UP FAST!
REFUND POLICY:
Attendees can receive refunds up to 30 days before event.
THANK YOU TO OUR SPONSORS!