CXPA Webinar Presented by Medallia: A Data-Driven Path Towards CX Greatness: Applying Your Secret..

CXPA Webinar Presented by Medallia: A Data-Driven Path Towards CX Greatness: Applying Your Secret..

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When:  May 11, 2021 from 2:00 PM to 3:00 PM (ET)
Tuesday, May 11, 2021
2:00 PM - 3:00 PM EST


A Data-Driven Path Towards CX Greatness: Applying Your Secret Sauce To Set Goals In Today's Ever Changing Environment.
Come join experts from Medallia Strategy Analytics Team for an interactive discussion focused on data-driven approaches to setting CX goals by identifying winning strategies that already exist within your organization. The webinar will showcase frameworks, approaches and proof points to help guide CX practitioners and leaders in answering questions such as:

  • How can you effectively set goals during a time of constant shifts in the global economy?
  • How do you set realistic achievable goals for different parts of your organization
  • How can you bridge the gap between top and bottom within your organization?
The session will include a presentation followed by Q&A with expert Data and Analytics expert panelists.

Malavika Kurup
Strategy and Analytics

Malavika is a Consultant on Medallia’s Strategy Analytics Team (MSAT). She works with Medallia clients to accelerate their customer and employee experience maturity by leveraging data-driven methodologies on their feedback and operational data. Prior to joining the MSAT, Malavika worked as a Business Intelligence Consultant and obtained her Master’s in Business Analytics.

Filippo D'Asaro
Strategy and Analytics

Filippo is a Principal on the Medallia Strategy Analytics Team where he turns the experience and operational data companies collect into actionable recipes for growth. He has spent 5 years at Medallia working across industries and feedback channels to help organizations get the most out of what they hear from their customers and employees on a daily basis. Filippo has expertise in quantitative and qualitative research methods, statistical modeling techniques, goal setting, survey optimization, and CX initiative testing.

Roshni Goel
Strategy and Analytics

Roshni is a leader in Medallia’s Strategy Analytics team. She works with retail, restaurant & grocery, and high-tech clients to uncover data-driven insights using feedback & operational data to enable clients to define their customer & employee experience strategy. Prior to Medallia, Roshni was a strategy consultant for over seven years where she led digital customer experience engagements for clients in high-tech, telecom and retail sectors. Roshni is a certified customer experience professional (CCXP). She has an MBA from Harvard Business School, an MS from Stanford University and a BS from Georgia Tech.

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