Are you in a CX role? We want your input. Help Us Shape the Future of the CCXP. Click here.
I've been teaching across Asia Pacific & Australia for nearly 20 years. We're so happy to be able to bring our workshops to you online!Course Title: How to Monitor & Coach Frontline Team MembersThe Essentials:I
Target audience: Team Leaders, Team Managers, Contact Centre Management, CX Management, Quality Management, Human Resources - essentially any role involved in assisting Employees deliver great Customer interactions
Course overview: The 1-day How to Monitor & Coach Frontline Team Members is designed to equip folks that manage Frontliners with the skills, attitude & know-how to better monitor Customer interactions and coach their Frontliners to higher levels of performance & quality.