CXPA RTP Course: Singapore / Asia Pacific / OmniTouch, How to Monitor & Coach Frontline Team Members

CXPA RTP Course: Singapore / Asia Pacific / OmniTouch, How to Monitor & Coach Frontline Team Members

Event Image
When:  Sep 25, 2020 from 9:00 AM to 5:30 PM (SG)

I've been teaching across Asia Pacific & Australia for nearly 20 years.  We're so happy to be able to bring our workshops to you online!

Course Title:  How to Monitor & Coach Frontline Team Members

The Essentials:
I

  • Online delivery by Daniel Ord, a CXPA Recognized Training Provider and globally recognized Contact Centre industry expert
  • A full 1-day workshop (9:00AM to 17:30PM) Singapore time
  • Limited to a maximum of 12 Participants - because it should feel personal
  • A hardcopy workshop book sent to your address in advance of the workshop
  • Registration for this workshop is conducted directly by the CCAS / CCAS Members receive a special discount / just visit More Information to see prices & registration details

Target audience: Team Leaders, Team Managers, Contact Centre Management, CX Management, Quality Management, Human Resources - essentially any role involved in assisting Employees deliver great Customer interactions

Course overview: The 1-day How to Monitor & Coach Frontline Team Members is designed to equip folks that manage Frontliners with the skills, attitude & know-how to better monitor Customer interactions and coach their Frontliners to higher levels of performance & quality.

Location

Online Instructions:
Url: http://tockify.com/singapore/detail/80/1597334400000
Login: We will send out links to registered Participants about three days before the workshop.
Download to Your Calendar Outlook Google