Join other customer experience professionals for breakfast and lively discussion on a variety of CX topics.
Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45. Some stay to chat, but we typically wrap up by 10:00 am. Everyone picks up their own tab for breakfast.
OCTOBER TOPIC: Storytelling Workshop
Is storytelling listed in your job description? Probably not. And yet, it is a valuable skill to develop as CX leaders are often called upon to deliver presentations that tell the stories of their customers.
Join us on October 3rd for an engaging CXPA Breakfast workshop focused on CX storytelling. In this session, we will explore how to effectively blend data with anecdotes and testimonials to craft compelling stories that resonate with both business leaders and frontline workers.
Successful CX storytelling not only presents insights but also inspires action by weaving together data-driven evidence with personal, customer-centric stories. Learn how to create powerful presentations that foster alignment, drive decision-making, and support change management initiatives.
Key Takeaways:
- How to combine data and personal testimonials to create a balanced and impactful CX story.
- Techniques for presenting insights to different audiences—executive leaders and frontline employees.
- Best practices for using storytelling as a tool in CX change management efforts.
This workshop is ideal for CX professionals, leaders, and change agents who want to enhance their communication strategies and effectively lead CX transformation efforts within their organizations.
Don't miss this opportunity to sharpen your storytelling skills and learn how to make your CX data and testimonials work together to drive meaningful change.