CXPA Webinar Presented by NICE Satmetrix: EX to CX - Understanding the Impact in Times of Crisis

CXPA Webinar Presented by NICE Satmetrix: EX to CX - Understanding the Impact in Times of Crisis

When:  Jun 9, 2020 from 11:00 AM to 12:00 PM (ET)
When
Tuesday, June 9, 2020
11:00 AM - 12:00 PM ET

Where
Online

EX to CX - Understanding the Impact in Times of Crisis
NICE Satmetrix Customer Experience Leader, Lisa Kaufman will present the findings of the NICE Satmetrix Employee at Home Benchmark reflecting the impact of the COVID-19 disruption on employee experience. As employees are oftentimes the largest and most valuable organizational asset, their feedback can offer the clarity needed to emerge from crisis.

Many employees are also the “front line” for a brand, and can represent the face of the customer journey. Learn how to leverage employee insights as an essential piece of a holistic feedback mechanism that powers successful experience management programs.

Presenter
LisaKaufman_resized.jpgLisa Kaufman
Customer Experience Leader
NICE Satmetrix

Lisa’s strategic consulting leadership at NICE Satmetrix drives organizational alignment for enterprise customers to elevate high-performing Voice of the Customer solutions. She brings almost 20 years of experience leading CX initiatives that bring cross functional value for top brands.

NICE-Satmetrix-black-stacked.png

Download to Your Calendar Outlook Google