Customer Experience Innovation and Tech Fest

Customer Experience Innovation and Tech Fest

Monday, June 19 - Tuesday, June 20, 2017

June 19 - 20, 2017

Melbourne, AUS


The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of customer – attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting CX Innovation & Tech Fest.

Customer Experience Innovation & Tech Fest 2017 will demonstrate how CX innovation and process improvement is being enabled by technology through a combination of case studies, thought-leader presentations, discussion groups, product demos and panels.

The speaker line-up includes:

1. Globally-renowned and widely-regarded as the world’s #1 CX thought leader – Bruce Temkin
2. The New York Times (US) Managing Director of Customer Experience – Ejieme Eromosele
3. Under Armour’s (US) Global Head of Enterprise Transformation – Dave Roberts
4. The NBA’s Golden State Warriors (US) Director of Business Analytics & Strategy – Brandon Ramsey
5. Telstra Customer Advocate & Director of Customer Experience, Andrew Smith
6. iSelect Head of Insights and Customer Engagement - Niki Buschkuehl
7. Medibank's Chief Customer Officer - David Koczkar
8. Ladbrokes Australia’s GM of CX & Innovation – Christian Bowman
9. Z Energy’s (NZ) The Z Factor Specialist & Talent Manager – Julie Fitzgerald
10. And Special Guest, Daniel Flynn, the Co-Founder of Thankyou

Receive 50% off as a CXPA member!

Use code  CXPA2017 when you register. Offer valid until 28 April 2017.

For more information and to register, please click here.

Event Contact
Adam Beer, CX Innovation & Tech Fest Community Director
P: +61 (0)405 350 404


Crown Promenade

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