Customer Experience Innovation and Tech Fest

Customer Experience Innovation and Tech Fest

Monday, June 19 - Tuesday, June 20, 2017

When
June 19 - 20, 2017

Where
Melbourne, AUS

CUSTOMER EXPERIENCE INNOVATION AND TECH FEST

The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of customer – attracting them, keeping them, seducing them. An awesome customer experience can be your most potent differentiator. Customer Experience has shifted from being a marketing tactic to being a core strategic business function. Technology is the essential tool and enabler of this shift, which is why we are hosting CX Innovation & Tech Fest.

Customer Experience Innovation & Tech Fest 2017 will demonstrate how CX innovation and process improvement is being enabled by technology through a combination of case studies, thought-leader presentations, discussion groups, product demos and panels.

The speaker line-up includes:

1. Globally-renowned and widely-regarded as the world’s #1 CX thought leader – Bruce Temkin
2. The New York Times (US) Managing Director of Customer Experience – Ejieme Eromosele
3. Under Armour’s (US) Global Head of Enterprise Transformation – Dave Roberts
4. The NBA’s Golden State Warriors (US) Director of Business Analytics & Strategy – Brandon Ramsey
5. Telstra Customer Advocate & Director of Customer Experience, Andrew Smith
6. iSelect Head of Insights and Customer Engagement - Niki Buschkuehl
7. Medibank's Chief Customer Officer - David Koczkar
8. Ladbrokes Australia’s GM of CX & Innovation – Christian Bowman
9. Z Energy’s (NZ) The Z Factor Specialist & Talent Manager – Julie Fitzgerald
10. And Special Guest, Daniel Flynn, the Co-Founder of Thankyou

Receive 50% off as a CXPA member!

Use code  CXPA2017 when you register. Offer valid until 28 April 2017.

For more information and to register, please click here.

Event Contact
Adam Beer, CX Innovation & Tech Fest Community Director
P: +61 (0)405 350 404
E: adam.beer@theeventfulgroup.com

Location

Crown Promenade
Melbourne