Sydney Network: The CX Balance - Reconciling Discipline with Flexibility

When
Tuesday, May 1, 2018
5:30 PM - 7:30 PM

Where
Bupa
XLab Level 1
104 King Street
Sydney

Cost
$10 USD for CXPA Members
$30 USD for Non-Members

Description
After the great success of our first event the Sydney Networking Team is excited to announce the next event on Tuesday 1st May, from 5:30 PM - 7:30 PM. With the support of Bupa we have been given the privilege of holding it in their Xlab. A short panel discussion of local CX leaders will be followed by drinks and a chance to meet peer CX professionals.

Creating a great customer experience means achieving a very delicate balance: your organisation needs clear focus and strong operational discipline, combined with enough flexibility to allow intelligent and genuinely responsive customer interactions. How do you ensure alignment and consistency across all customer touchpoints, while still empowering the organisation to bring humanity and creativity to every customer interaction? Panelists will share learnings from their own successes and experiments, in finding and maintaining that delicate balance.

Panelists

• Miles Williams, GM Capability & Transformation, Customer Growth at Bupa
• Blake James, Customer Experience Strategy Leader at Samsung
• Claire Donnellan, Manager Customer Experience at Sydney Airport

An explanation and benefits of being a member of the CXPA will be provided at the event as well.

This event is available for both CXPA members and non-members. We look forward to seeing you on May 1st!

Thank you to our Global Platinum Sponsor!