CX Management & CCXP Exam Preparation Workshop

CX Management & CCXP Exam Preparation Workshop

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Starts:  Feb 1, 2022 01:00 PM (AEDT)
Ends:  Feb 4, 2022 05:30 PM (AEDT)

Workshop title: CX Management & CCXP Exam Preparation Workshop

The Essentials:

  • Online delivery by Daniel Ord, a CXPA Recognized Training Provider and 30 year industry veteran in CX, EX, Contact Centers and Customer Service
  • (4) x 4.5-hour sessions
  • Limited to a maximum of 12 Participants - because it should feel personal
  • A 60 minute one on one post-workshop session online chat for CCXP Exam Candidates
  • A discount code for CCXP Exam Takers
  • Relevant for those who are pursuing their CCXP Certification credential as well as for those who aren't - or aren't yet

Recommended audience: Individuals who seek to take the rigorous CCXP exam to achieve Customer Experience certification as well as individuals with an ambition to learn more about Customer Experience for themselves and/or their organizations.

Workshop overview:

The Certified Customer Experience Professional (CCXP) credential, developed and administered by the Customer Experience Professionals Association (CXPA), is the world's most recognized certification in Customer Experience.

We cover each of (6) major competency areas and more:

  1. Customer-Centric Culture
  2. Voice of the Customer, Customer Insight, and Understanding
  3. Organizational Adoption and Accountability
  4. Customer Experience Strategy
  5. Experience Design, Improvement, and Innovation
  6. Metrics, Measurement and ROI

In addition we have designed and provide 2 additional modules:

  • Understanding Customer Experience
  • Essential Customer Research Know-How

We find that these 2 additional modules are not only popular but help deepen CX understanding.

In this workshop we will:

  • Provide a strategic understanding of each competency
  • Share examples, case studies and stories around each competency
  • Provide practice quizzes for each competency domain in the style of the CCXP exam
  • Establish how the competencies interrelate with each other
  • Understand how to establish the business case for CX
  • Address the roles & practices around Personas, Journey Maps, VOC & VOE programs
  • Build out exercises that allow Participants to apply concepts to real-world scenarios
  • Provide a forum for interaction, sharing and dialogue

We've been teaching Customer Experience, Customer Service & Contact Centre excellence for more than 20 years and have helped thousands of people around the world take and pass a variety of high level certification exams.

Join us for this enriching journey into the world of CX and take back ideas, strategies & inspiration for your own CX objectives. And prepare for the rigorous CCXP exam.


Online Instructions:
Login: We will send a Zoom link and Participant Guide to registered Participants before the workshop begins!
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