CXPA RTP Course: Driving CX Metrics & ROI Maturity (ClearAction)

CXPA RTP Course: Driving CX Metrics & ROI Maturity (ClearAction)

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When:  Apr 15, 2021 from 11:30 AM to 01:00 PM (ET)
This class is great for ANYONE wanting to leapfrog CX norms (CX novices, enthusiasts and veterans, even CCXPs) and/or prep for the CCXP exam. It's primary aim is to propel your career success and your company's growth.

See specific differences between tradition CXM vs. strategic CXM vs. mature CXM! See clearly how you can put these differences into action now.

CX Metrics Class

Get real-time answers to your questions in this live session. PLUS: get immediate access to online quiz game, 30-minute recorded class with page-specific navigation, reading links, exercises, multiple-choice quiz with clues and explanations, and follow-up Q&A session with instructor Lynn Hunsaker, who is a CXPA Recognized Training Provider.

Prepaid registration is required at clearaction.com/class

Driving Strategic Customer Experience Metrics & ROI Maturity emphasizes:

  • Creating measurement strategy in support of broader business goals and CX strategy
  • Quantifying business value and ROI of investing in customer experience
  • Driving executive support and engagement in CX metrics and business value
  • Dashboards and tracking statistical, operational, customer, and financial performance
  • Strengths, limitations and best uses for indexes such as Net Promoter Score® and customer lifetime value
  • CXM glossary and maturity model
CX Metrics Training

What does ‘leapfrogging CX norms’ mean? This course explains what’s needed for achievements like this. These are examples from Applied Materials, where course instructor Lynn Hunsaker led customer experience transformation to grow customer trust:

  • 16X reduction in customers’ time for service
  • Exceeded customer expectations by 75%
  • 10X increase in customer productivity
  • 10X reduction in lead time from 5 days to 5 hours
  • 6X improvement in trouble-shooting cycle time
  • $1M savings monthly to the customer
  • 80% reduction in customer engineers’ learning cycle time
  • 75% reduction in customer-reported bugs/issues




Reserve your spot today!
More information

Location

Online Instructions:
Url: http://clearaction.com/event/90min
Login: Prepaid registration required.

Contact

Lynn Hunsaker
+1 408 687 9700
lynn.hunsaker@clearaction.com
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