CXPA Sponsored Webinar by Convergys: Attention CX Practitioners - It’s Time to Transform Your Role

CXPA Sponsored Webinar by Convergys: Attention CX Practitioners - It’s Time to Transform Your Role

When:  Jun 12, 2018 from 2:00 PM to 3:00 PM (ET)

When
June 12, 2018
2:00 PM - 3:00 PM EST

Where
Online

Attention CX Practitioners - It’s Time to Transform Your Role

Let’s face it – the role CX teams play needs a makeover. Instead of putting insights to work, valuable CX resources are spending their days designing surveys, managing customer contact rules and analyzing customer feedback. If given the chance, they’d much rather:

  • Maximize the organization’s attention and investment in CX
  • Convey the power of CX to business stakeholders 
  • Turn customer insights into game-changing action
In this webinar, join industry visionary Bruce Temkin and Convergys VOC Product Manager Jackie Potts to learn tips for VoC practitioners on how they can reshape their roles within the organization and drive real CX improvement, with real success stories from industry-leading companies. 

 
Bruce_Temkin_square_100.jpgBruce Temkin
Managing Partner
Temkin Group


Laurent_Ghio_Headshot_2017_90px.jpgJackie Potts
VOC Product Manager
Convergys

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