CX Talks: The Customer Experience Summit

CX Talks: The Customer Experience Summit

When:  Oct 2, 2017 from 8:30 AM to 7:00 PM (ET)
When
October 2nd, 2017
8:30 AM - 7:00 PM

Where
Atlanta Marriott Buckhead Conference Center and Hotel
405 Lenox Road NE
Atlanta GA 30326

Description
Customer experiences matter for every business -- whether you are in retail, healthcare, financial services, hospitality, food service, manufacturing, utilities or any other business. Here are three tips to help you improve your customer experience.

1.) Relationships matter. Even the seemingly insignificant. Each person who is in contact with customers owns the relationship. Even the smallest gesture of kindness can make a huge difference. Authentic empathy goes a long way in ensuring an excellent experience.
2.) Do a little bit more with each opportunity to serve a customer. Customers can tell when someone goes out of their way to make sure they are satisfied. Give your employees permission to go beyond the call of duty to delight customers.
3.) Attend CX Talks in Atlanta on October 2nd and learn how to design and sustain excellent customer experiences. Rub elbows with the leaders in CX and learn proven tactics and strategies to create better customer experiences.


What is CX Talks?

CX Talks is the largest customer experience summit ever, featuring 12 Ted Talks style presentations, 2 panels, 2 keynote speakers and 14 breakout discussion groups. CX Talks is organized by 17 trade associations who have been involved with planning and promoting this unique event. These associations represent a wide variety of customer experience services, including UX, CRM, B2B, B2C, Social Media, Martech, Store Design, Service Training, VOC, research, mystery shopping and more. The idea is to help CX professionals understand the full spectrum of CX related services and network with professionals from a variety of CX disciplines.


Why Attend?
  • Learn how CX practitioners across industries and disciplines have made an impact on their companies and what results they are seeing
  • Explore how CX can be used in your organization and how you can get measurable business results from implementing proven CX methods
  • Participate in discussions and Q&A with industry thought leaders
  • Meet with CX practitioners, technology firms, researchers, brand managers, media leaders and more from across a wide spectrum of CX disciplines
  • Expand your professional network with CX platforms
  • Create the future of customer experience as we share stories, lessons and advice

CXPA Members receive 20% off registration with code CXPA20! Click here to register: https://cxtalks.org/?utm_source=CXPA
Check out the speaker lineup here: https://cxtalks.org/speakers
For sponsorship opportunities, click here: https://cxtalks.org/be-a-sponsor

Location

Atlanta Marriott Buckhead Conference Center and Hotel
405 Lenox Road NE
Atlanta, GA 30326