Save the Date and Celebrate CX Day: Plan to join the global CX celebration on CX Day Tuesday October, 5th. Please share how you plan to celebrate on cxday.org.
The Book: We will use Ian Golding’s “Customer What?” to guide our 2021 discussions around application of CX best practices. Sep 29 Meeting Prep .. for those with the book please read chapters 7 thru 10 of 'Customer What?'
Making it Happen: Tools & Tactics
note: you can still attend / join discussion even if you do not have the book