Check out the CX Leaders Advance website including up to date agenda at www.cxleadersadvance.com
The Book: We will use Ian Golding’s “Customer What?” to guide our 2021 discussions around application of CX best practices. Sep 29 Meeting Prep .. for those with the book please read chapters 7 thru 10 of 'Customer What?'
Making it Happen: Tools & Tactics
note: you can still attend / join discussion even if you do not have the book
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