Lexington KY Network: Customer What? Part 3 Tools & Tactics

Lexington KY Network: Customer What? Part 3 Tools & Tactics

Event Image
When:  Sep 29, 2021 from 12:00 PM to 01:00 PM (ET)
Associated with  Lexington CXPA Network

The Book: We will use Ian Golding’s “Customer What?” to guide our 2021 discussions  around application of CX best practices. 

Sep 29 Meeting Prep .. for those with the book please read chapters 7 thru 10 of 'Customer What?'

Making it Happen: Tools & Tactics

  • Ch 7 & 8    74 - 113       The Journey map and Measurement 
  • Ch 9 & 10  114 - 145     Priorities and CX design

note: you can still attend / join discussion even if you do not have the book

Contact

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