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Workshop title: Connecting with Customers through Email
Frontline Team Members who interact with Customers through email. Team Leaders, Team Managers, Quality Assurance & Customer Experience professionals involved in any way with managing or supporting the Email channel.
Anyone in the Organization who wants to measurably improve their ability to write better emails.
This Customer service emails training course is designed to teach a structured process in handling email customer correspondence for frontline staff who are required to write and respond to customer enquiries, complaints and so on via the email channel.
Typical roles include:
We walk Participants through a structured process across 4 modules:
Though it's a challenging channel it's possible to write great emails - and efficiently as well. We teach you how!