CXPA Rochester Network August Event: Elevating experience through Generative AI w/ Dev Bharti
Date: Thursday, August 29th (12:00PM - 1:00PM EST)
Event Description:
In "Elevating Experience Using Gen AI," we explore the growing attention deficit among employees and consumers and its impact. The presentation highlights how generative AI enhances user experiences by building upon past design strategies to capture attention. We will discuss approaches to pilot and test these innovations and address responsible AI considerations to understand the transformative potential of Gen AI in modern interface design.
Key takeaways:
· Addressing Attention Deficit: Understand the challenges posed by attention deficit among modern employees and consumers, and its impact on customer experience and engagement strategies.
· Enhancing User Experiences with Gen AI: Discover how generative AI can revolutionize customer experiences through personalization, automated content creation etc.
· Prompt guidelines for CX designers: The quality of input you provide to ChatGPT and similar tools directly affects the output you receive. As a designer, master effective prompting techniques to obtain the best responses from generative AI tools.
· Responsible AI Practices: Grasp the importance of ethical considerations, transparency, and due diligence in deploying generative AI, ensuring responsible and sustainable enhancements in customer experience.
About the speaker:
Dev Bharti is a results-driven thought leader with a proven track record in AI advisory. With a strong consulting background, he methodically identifies key pain points and challenges before proposing AI-powered solutions to create compelling digital experiences. Dev frequently publishes thought leadership articles online and aims to coach business users on effectively leveraging AI to maximize value.
Location: Zoom (online/virtual)
Agenda:
· (11:55AM – 12:00PM) – Event opens to Rochester Network - begin logging in
· (12:00PM – 12:05PM) – Welcome, Rochester Network announcements, and speaker introduction
· (12:05PM – 12:50PM) – Speaker presentation (45-55 minutes)
· (12:50PM – 1:00PM) – Questions and closing remarks
NOTE: Registration is required on Eventbrite for this FREE online event and will close Wednesday, August 28th at 11:59pm. If you would like to invite a friend, share this registration link: https://www.eventbrite.com/e/elevating-experience-through-generative-ai-w-dev-bharti-august-2024-tickets-984203227347?aff=SharedConfirmationEmail
If you have questions about this event, please contact me.
See you soon!
Jason Hammel
Rochester, NY Network Lead
Customer Experience Professional Association (CXPA)
Email: Jason.Hammel@excellus.com
LinkedIn: https://www.linkedin.com/in/jasonhammel/
Local Network Website: www.CXPA.org/RochesterNetwork
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