Thursday, September 19, 2019
2:00 PM - 3:00 PM ESTWhere
For the businesses of tomorrow, the ability to offer a superior customer experience (CX) is not simply a “nice to have” attribute; it is an essential. Companies that are unable to optimize CX to meet the increasingly demanding requirements of their customers will simply lose business to rivals that can rise to the challenge. In this webinar, Verizon CX Design Partners, Michelle Morris and Sarah Simon, talk about recent research that Verizon commissioned. The findings of this report will help you rethink your approach to get it right by competing on customer experience and win!Sarah Adams Simon
CX Design Partner
Sarah Simon is a CX Design Partner for Verizon Business Group where she works as trusted advisor to customer experience leaders to design transformational, multi-channel digital CX solutions. Always looking for ways to help make CX improvement approachable, she created and took to market the Confirmit Compass CX Assessments, the industry’s first and only academically validated CX maturity model. She is the 53rd Certified Customer Experience Professional on record with the CXPA and serves on their exclusive CX Experts panel.
Sarah believes great customer experiences don’t just happen; they must be mindfully crafted and fostered to evolve over time. To this end, she helps companies attract, grow and retain business by crafting a data-informed and memorable customer experience. An obsessive Colorado outdoorswoman and lifelong athlete, she has summited hundreds of mountains around the world and section hikes roughly 75 miles of the Appalachian Trail northbound each year, a labor of love that may outlast her knees.Michelle Morris
CX Design Partner
Michelle is a Certified Customer Experience Professional (CCXP) as well as a Lean Six Sigma Black Belt (LSSBB) and is a CX Design Partner for Verizon Business Group. She has led multiple CX organizations for more than 10 years and was awarded the esteemed CX Impact Award for Outstanding Practitioner, as well as the CX Innovation Award for the unique work titled, Pay It Forward – Improvements in CX through Employee Engagement. Michelle is the 54th CCXP and named a CX Superhero for her ability to Amplify.