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The name of the game in CX is Return on Investment. How can we as CX professionals develop a framework and linkage of improved experiences to better business outcomes, such as growth or reduced customer churn? During this event, join CXPA's Gabe Smith, CCXP and Eric Head, Vice President of Experience Leadership at Verint, as we discuss something called the Engagement Capacity Gap. What is it? How can CX pros help close it, and how will doing that improve the ROI of CX?