CXPA Sponsored Webinar by NICE Nexidia: How To Deliver Smooth Customer Experiences

When
November 27, 2018
2:00 PM - 3:00 PM EST

Where
Online

How To Deliver Smooth Customer Experiences
There is no doubt that customer experience optimization requires analytics. But where and how those analytics are used is critical for organizations trying to get a clear understanding of how to deliver what customers expect. Join this webinar to get a better understanding of some practical analytics practices that can jumpstart your customer experience program with little or no ramp up time.

Abby Monaco
Sr. Product Marketing Manager
NICE Nexidia
As Senior Product Marketing Manager for NICE Nexidia, Abby brings over 17 years of experience in product management and marketing direction in software and technology. She plays a key role in establishing as the market leader NICE Nexidia’s vision and messaging for its Customer Engagement Analytics solutions. She is in charge of articulating and promoting the value and competitive advantages of the Nexidia Analytics and Customer Journey Solutions portfolio, which delivers the full spectrum of business insights across entire organizations by utilizing its time-tested and proven program method for interaction analytics alongside journey analytics, IVR optimization, digital containment, and more.