CXPA RTP Course: Driving Operationalized CX Strategy Maturity (ClearAction, CCXPs/CRCs)

CXPA RTP Course: Driving Operationalized CX Strategy Maturity (ClearAction, CCXPs/CRCs)

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When:  Jun 24, 2021 from 11:00 AM to 1:00 PM (ET)
This class is great for ANYONE wanting to leapfrog CX norms -- its primary aim is to propel your career success and your company's growth:
  • CX novices & enthusiasts -- get acquainted with the CX competencies!
  • CX veterans & CCXPs -- dig deeper to drive strategic impact & career growth!
  • CCXP candidates -- get all you need in record time!
See specific differences between tradition CXM vs. strategic CXM vs. mature CXM! See clearly how you can put these differences into action now.

CX Strategy Course

Get real-time answers to your questions in this live session. PLUS: get immediate access to online quiz game, succinctly recorded class with page-specific navigation, reading links, exercises, multiple-choice quiz with clues and explanations, and follow-up Q&A session with instructor Lynn Hunsaker, who is a CXPA Recognized Training Provider.

Prepaid registration is required at clearaction.com/class


Driving Operationalized Customer Experience Strategy Maturity emphasizes:

  • Communicating the importance of the customer experience strategy to deliver the organization’s business goals
  • Engaging the executive suite in CX strategy design and execution
  • Applying CX insights to business strategy frameworks, and vice versa
  • Creating strategy that describes the intended customer experience, its linkage to corporate strategy and its alignment with the organization’s brand values & attributes
  • Translating corporate strategy into well-defined customer experience strategies and programmatic efforts
  • Building and benchmarking CXM maturity
  • Establishing branded customer experience
Customer Experience Training

What does ‘leapfrogging CX norms’ mean? This course explains what’s needed for achievements like this. These are examples from Applied Materials, where course instructor Lynn Hunsaker led customer experience transformation to grow customer trust:

  • 16X reduction in customers’ time for service
  • Exceeded customer expectations by 75%
  • 10X increase in customer productivity
  • 10X reduction in lead time from 5 days to 5 hours
  • 6X improvement in trouble-shooting cycle time
  • $1M savings monthly to the customer
  • 80% reduction in customer engineers’ learning cycle time
  • 75% reduction in customer-reported bugs/issues




Reserve your spot today!

Location

Online Instructions:
Url: https://clearaction.com/event/cxtraining
Login: Prepaid registration required

Contact

Lynn Hunsaker
+1 408 687 9700
lynn.hunsaker@clearaction.com
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