Join us for a virtual brown bag lunch with Jim Tincher, CCXP. Jim will present CX: Show Business Value.
CX: Show Business Value
In 2020, Heart of the Customer engaged with more than 300 CX professionals to learn about the day-to-day challenges they face, and the best practices exemplified by the most successful programs.
Through compelling video clips, hear stories from CX leaders driving change in their organizations and seeing business results that capture the attention of the C-suite. We'll share other insights we gleaned in our research and tips to overcome the pitfalls that are holding you back.
Attend this webinar to:
• Learn what separates leaders from laggards in CX.
• Understand where change-making programs focus.
• Discover attention-grabbing ways to measure and prove the impact of your efforts.