CXPA Webinar Presented by Quadient: The Reality of Mapping: Practical Advice on Getting Your...

CXPA Webinar Presented by Quadient: The Reality of Mapping: Practical Advice on Getting Your...

When:  Jun 30, 2020 from 11:00 AM to 12:00 PM (ET)
When
Tuesday, June 30, 2020
11:00 AM - 12:00 PM ET

Where
Online

The Reality of Mapping: Practical Advice on Getting Your Journeys Right
Journey maps aren't new, but successful journey maps are rare. Quadient's Customer Journey Mapping expert, Laurent Ghio CCXP, will share practical advice on how to ensure that your maps are a hit with your colleagues every time, adding real value well beyond the project initiation phase.

Laurent_Ghio_Headshot_2017_90px.jpgLaurent Ghio
Strategic Marketing CX SaaS Solutions
Quadient

Laurent Ghio has strong expertise in the field of Customer Communication Management with both a Masters degree in Computer Science and an MBA. He is now part of the Quadient Product Marketing team. Laurent has been working for Quadient since 2013. Before that he played a major role in the acquisition of GMC Software, one of the former Neopost EDS divisions and now part of Quadient in terms of vision and software strategy for the Neopost Group. Today, he is in charge of the SaaS vision and SaaS strategy for Quadient. He is currently working on adapting different Quadient solutions to the Cloud (Messenger - delivery of email and messaging, customer experience management, production dashboard for Service Providers, Interactive, etc.).

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