WhenTuesday, November 30, 20211:00 PM - 2:00 PM ETWhere
OnlineHow Samsung is Preparing its Support Center for the Holiday Season
With the E-Commerce market growing at a historic pace, a deluge of support tickets has followed. And retail, CPG, and DTC brands are bracing for the next wave: the holiday season.
Join Yext's Lee Zucker, Head of Industry, CPG/DTC and Retail, and Joe Jorczak, Head of Industry, Service & Support, in a conversation with Samsung on a variety of topics, including:
- The state of the industry in E-Commerce, and the growing need to scale customer support solutions during busy seasons like the winter holidays
- How customer support influences purchase decisions and long-term brand loyalty
- Samsung's approach to customer experience and how that's intertwined with its support channels
Within just a few months, Samsung experienced a significant lift in NPS and CSAT by launching a Yext-powered Help Site. Click here to learn more.
Note: Rebroadcast of previously aired presentation. This is not a live webinar.
Scott Messina, Director of Search & Design Strategy, Samsung
Lee Zucker, Head of Industry, CPG/DTC and Retail, Yext
Joe Jorczak, Head of Industry, Service & Support, Yext