Texas Virtual Event: Optimize EX to Maximize CX

Texas Virtual Event: Optimize EX to Maximize CX

When:  Jun 23, 2021 from 5:00 PM to 6:00 PM (CT)
Associated with  Austin CXPA Network
Join us for a virtual event with Kristine Dery. Kristine Dery is a Research Scientist at MIT Sloan School of Management in the Center for Information Systems Research (MIT CISR). Kristine’s research in the dynamic between technology and the way people work has been a focus of her publications and teaching for the last fifteen years. Kristine will discuss how to help employees re-enter the workforce as we emerge from the pandemic among other important topics.

Currently, she is investigating how organizations design their employee experience to enable their people to deliver value in the digital world. Her research questions focus on: (1) how digital capabilities are deployed internally to create more effective ways of working and (2) the impacts of new ways of engaging with talent in the digital era. This work has stemmed from a historical research focus on the relationship between HRM and IT, mobile connectivity, human resource information systems, gamification, and remote working.

Prior to her academic career, Kristine held management roles in the tourism and airline industries in Australia, New Zealand, and the UK. Kristine is based in Sydney and is responsible for fostering research relationships with companies in AsiaPac and the delivery of workshops for senior executives and nonexecutive Board directors.

Agenda:

1. 20 minute presentation

2. 20 minute fireside chat

3. 20 minutes question and answer session
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