Join us for the upcoming CXPA Middle East Webinar Series: "Leading Change While Creating the Desired Customer Experience," on December 16th at 8:00 PM Dubai / 11:00 AM New York.
In this insightful session, Jihane Tehini, CCXP, CXPA Middle East Council Member, will lead the conversation, sharing her expertise on establishing a customer experience vision, fostering alignment, and leveraging change management strategies to drive impactful organizational engagement. Natalia Jaramillo, CXPA Middle East Council Chair, will join as the moderator, bringing her perspective to this engaging discussion.
This webinar will explore how CX professionals can:
- Define and champion a compelling CX vision to inspire customer-centric improvement.
- Understand employee and customer perspectives on change to design for better adoption.
- Sustain momentum by anticipating barriers and implementing motivation through recognition and rewards.
Gain practical insights tailored to the Middle East region and equip yourself with actionable strategies to lead meaningful change and create exceptional customer experiences.
Don’t miss this opportunity to learn from industry leaders and connect with the CXPA Middle East Regional community!
Stay Tuned for these upcoming Webinars:
January 21, 2024: Shining a light on customer feedback with an employee Lens
February 6, 2024: Understanding the profitability of customers and building a CX business case